Sugar Palm Grand Hillside
1 Khoktanod Soi 3 Kata BeachMuang, Phuket
Location:Kata beach
Hotel Category:
Travel Reviews:
8.2 (18 reviews)Rates from: 49.99++ US$ Book now
Traveller ratings
Based on 18 reviews
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8.2 |
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8.8 |
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8.2 |
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6.8 |
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8.6 |
Recent travel reviews
7.6Period of the stay : Jan 18, 2010
About the hotel:
perfect setting, no frills, clean floor, neat set-up and away from all the hustle n bustle of the main street.
perfect setting, no frills, clean floor, neat set-up and away from all the hustle n bustle of the main street.
About the reservation service:
booking is really hastle free. fantastic website with pictures of site as well. well done!!!
booking is really hastle free. fantastic website with pictures of site as well. well done!!!
[more]
7.4Period of the stay : Dec 26, 2009
About the hotel:
we v spent 3 nights here Dec 19, 20 and 26. first 2 nights cost 2300 B, on 26th for the same room, 7900 B, have to comment it doesn t worth 7900 B at all, but is worth between 1800-2300 B depends on the low/high seasons of course. The room is spacious, clean, modern, severice and breakfast is good, staff are nice, however it is not beach front, have to walk for 5-7 mins. Kata beach, on the other side, is amazingly good, you can even snorkling and see lots of fishes in the rocky side.
we v spent 3 nights here Dec 19, 20 and 26. first 2 nights cost 2300 B, on 26th for the same room, 7900 B, have to comment it doesn t worth 7900 B at all, but is worth between 1800-2300 B depends on the low/high seasons of course. The room is spacious, clean, modern, severice and breakfast is good, staff are nice, however it is not beach front, have to walk for 5-7 mins. Kata beach, on the other side, is amazingly good, you can even snorkling and see lots of fishes in the rocky side.
About the reservation service:
excellent as always, however we later on discover the rate for Dec 26 is 2900 B on www latestays, for the first time felt quite disappointed on sawadee
excellent as always, however we later on discover the rate for Dec 26 is 2900 B on www latestays, for the first time felt quite disappointed on sawadee
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8.0Period of the stay : Nov 01, 2009
About the hotel:
Hotel is very unique, have to do a lot of climbing though as we stay at the top of the hill. Staff is friendly as well. One complain that there are mosquitoes in the room, but hotel staff did send someone to help us.
Hotel is very unique, have to do a lot of climbing though as we stay at the top of the hill. Staff is friendly as well. One complain that there are mosquitoes in the room, but hotel staff did send someone to help us.
About the reservation service:
Very convenient, been using it for past few trips to Thailand.
Very convenient, been using it for past few trips to Thailand.
[more]
8.9Period of the stay : Nov 01, 2009
About the hotel:
This was our second stay. Our Third stay will be the very next time we return to Phuket. The service was great, breakfast was very good and the room (poolside) was fantastic. Although the room was at the top of the hill (steep), the hotel provided a cart to transfer us to the top whenever we requested the service. However, I would not recommend if you have small children.
This was our second stay. Our Third stay will be the very next time we return to Phuket. The service was great, breakfast was very good and the room (poolside) was fantastic. Although the room was at the top of the hill (steep), the hotel provided a cart to transfer us to the top whenever we requested the service. However, I would not recommend if you have small children.
About the reservation service:
As always, we had great service and everything was ready for us upon our arrival, even though we were late.
As always, we had great service and everything was ready for us upon our arrival, even though we were late.
[more]
-/-Period of the stay : Oct 25, 2009
About the hotel:
We were there second time. Exellent.
We were there second time. Exellent.
About the reservation service:
[more]
8.6Period of the stay : Sep 19, 2009
About the hotel:
A short walk to Kata Beach. Not for the physically challenged especially if your room is on the upper floors though electric carts will drive you if requested. Room very comfortable & nice view of ocean & townsite below. My room at times had a bunch of tiny ants. Free wireless internet, good speed. Staff very friendly & helpful though some of them their English is weak. Decent breakfast as well.
A short walk to Kata Beach. Not for the physically challenged especially if your room is on the upper floors though electric carts will drive you if requested. Room very comfortable & nice view of ocean & townsite below. My room at times had a bunch of tiny ants. Free wireless internet, good speed. Staff very friendly & helpful though some of them their English is weak. Decent breakfast as well.
About the reservation service:
straightforward & efficient
straightforward & efficient
[more]
8.4Period of the stay : Jul 22, 2009
About the hotel:
I read the remarks about your hotel on blogs and comments on the web before we came. They are concurrent with many hotels in thailand. I decided due to the cheap room prices and great look and location of the grand hillside that i would try it myself. \r\n15 years in 5 star hotels has given me ample amount of understanding of the product and customer service. Without experiencing the problems others found with your hotel I saw from the moment i entered and was dealt with by the front desk staff , how true peoples situations could be. \r\nThere is a lead front desk agent at grand hillside who needs to learn the simple lessons of customer service and the \ guest is always right\ . Her attitude leaves alot to be desired. Her approach is rough around the edges and arrogant. Her english language is not a problem, she understands fully , but pretends not to! I forgot her name but she is everyones supervisor. \r\nI asked her to check if the top level pool access rooms were available for a certain date so i could upgrade my room and move to it. we were booked for 4 nights in a jacuzzi room but wanted a pool access room. She looked in her reservations but while doing so she gave me attitude that she doesnt think so and \ probably not\ .I asked her to look for a certain date and in any reservation system one can see what rooms are taken and what are vacant. Its easy, and its custmoer service. I asked if she could reserve the room for me as i was already in the hotel and wanted to take the better room and upgrade. her first answer was that \ its more money!\ and \ I cant book it for you\ ....??????\r\n\r\nI have been 15 years in the 5 star hotel business, the customer service skills of the front desk reception area is seriously lacking. The supervisors ignorance and attitude has rubbed off and been passed onto her staff as they all gave attitude! They are wront to give guests attitude, even if you disagree with the guest, they are paying the bill and your wages, back offf and learn customer skills! \r\nI deliberately never gave my credit card to your staff because i did not trust they way they treat guests. i was not going to be over charged for anything or accused of anything so kept my card in my pocket and booked through an agent! Money was not the problem, dustrust is.\r\n\r\nYour hotel is good looking, clean and classy looking. More attention needs to be focused on cleaning, upkeep and painting the building. The rooms are great, the club car staff are great, i tipped them well.Always miling and always helpful.\r\nThe breakfast \ hall\ needs improvement, you cannot have a hotel with a restaurant that has chaffing dishes around the outside walls. It feels like you forgot people need to eat in the hotel. Chaffing dishes are not good for holding food for more than 4 hours, it is world health food regulation and I saw that not happening. The service staff on the restaurant floor need to also smile and be more interactive instead of standing 5 or 6 people with the chef chatting away when service is needed on the floor, i understand they get service charges in your hotel, it is only being given by the club car staff and room housekeeping, not the restaurant or front desk. Service charge is for service, its not part of a wage system especially when you dont give the service!\r\n\r\nI will return, but please improve customer service and have less arrogance and attitude on the front desk area.
I read the remarks about your hotel on blogs and comments on the web before we came. They are concurrent with many hotels in thailand. I decided due to the cheap room prices and great look and location of the grand hillside that i would try it myself. \r\n15 years in 5 star hotels has given me ample amount of understanding of the product and customer service. Without experiencing the problems others found with your hotel I saw from the moment i entered and was dealt with by the front desk staff , how true peoples situations could be. \r\nThere is a lead front desk agent at grand hillside who needs to learn the simple lessons of customer service and the \ guest is always right\ . Her attitude leaves alot to be desired. Her approach is rough around the edges and arrogant. Her english language is not a problem, she understands fully , but pretends not to! I forgot her name but she is everyones supervisor. \r\nI asked her to check if the top level pool access rooms were available for a certain date so i could upgrade my room and move to it. we were booked for 4 nights in a jacuzzi room but wanted a pool access room. She looked in her reservations but while doing so she gave me attitude that she doesnt think so and \ probably not\ .I asked her to look for a certain date and in any reservation system one can see what rooms are taken and what are vacant. Its easy, and its custmoer service. I asked if she could reserve the room for me as i was already in the hotel and wanted to take the better room and upgrade. her first answer was that \ its more money!\ and \ I cant book it for you\ ....??????\r\n\r\nI have been 15 years in the 5 star hotel business, the customer service skills of the front desk reception area is seriously lacking. The supervisors ignorance and attitude has rubbed off and been passed onto her staff as they all gave attitude! They are wront to give guests attitude, even if you disagree with the guest, they are paying the bill and your wages, back offf and learn customer skills! \r\nI deliberately never gave my credit card to your staff because i did not trust they way they treat guests. i was not going to be over charged for anything or accused of anything so kept my card in my pocket and booked through an agent! Money was not the problem, dustrust is.\r\n\r\nYour hotel is good looking, clean and classy looking. More attention needs to be focused on cleaning, upkeep and painting the building. The rooms are great, the club car staff are great, i tipped them well.Always miling and always helpful.\r\nThe breakfast \ hall\ needs improvement, you cannot have a hotel with a restaurant that has chaffing dishes around the outside walls. It feels like you forgot people need to eat in the hotel. Chaffing dishes are not good for holding food for more than 4 hours, it is world health food regulation and I saw that not happening. The service staff on the restaurant floor need to also smile and be more interactive instead of standing 5 or 6 people with the chef chatting away when service is needed on the floor, i understand they get service charges in your hotel, it is only being given by the club car staff and room housekeeping, not the restaurant or front desk. Service charge is for service, its not part of a wage system especially when you dont give the service!\r\n\r\nI will return, but please improve customer service and have less arrogance and attitude on the front desk area.
About the reservation service:
[more]
10.0Period of the stay : Jul 17, 2009
About the hotel:
About the reservation service:
Excellent hotel. Our rooms at the top of the hotel were spacious, clean and the views stunning..Not to mention the pool
Excellent hotel. Our rooms at the top of the hotel were spacious, clean and the views stunning..Not to mention the pool
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-/-Period of the stay : Jul 11, 2009
About the hotel:
I stayed with my girlfriend in this new hotel from July 7th until 11th. Super modern and stylish accomodation. Just a few meters to the beach. Great view. Good breakfast. Friendly stuff. Was a pleasent stay. With this resort you make no mistake. High standard in the room. Would stay there agaein, if I would come back to Kata Beach. We stayes in a room with pool-access. After hours staying on the beach it is a pleasure to come back to your room and jump into the pool. And many good restaurants just arount the corner. Perfekt Location for a nice stay at Kata Beach.
I stayed with my girlfriend in this new hotel from July 7th until 11th. Super modern and stylish accomodation. Just a few meters to the beach. Great view. Good breakfast. Friendly stuff. Was a pleasent stay. With this resort you make no mistake. High standard in the room. Would stay there agaein, if I would come back to Kata Beach. We stayes in a room with pool-access. After hours staying on the beach it is a pleasure to come back to your room and jump into the pool. And many good restaurants just arount the corner. Perfekt Location for a nice stay at Kata Beach.
About the reservation service:
Super, no problems, great service
Super, no problems, great service
[more]
6.8Period of the stay : Jul 09, 2009
About the hotel:
We stayed at Sugar Palm Grand Hillside for 6 nights. Location and view from our room was exceptional. Layout of room was good, but the combination of bare concrete floors and poor cleaning made the room and balcony feel very dirty. Especially in bathroom. One day we also received dirty towels from housekeeping. Service at front desk was less than expected, and made us feel unwelcome, both at check in, and whenever we had a question or a request. Even if we loved the location, and the low season price was very affordable , we will never stay there again.
We stayed at Sugar Palm Grand Hillside for 6 nights. Location and view from our room was exceptional. Layout of room was good, but the combination of bare concrete floors and poor cleaning made the room and balcony feel very dirty. Especially in bathroom. One day we also received dirty towels from housekeeping. Service at front desk was less than expected, and made us feel unwelcome, both at check in, and whenever we had a question or a request. Even if we loved the location, and the low season price was very affordable , we will never stay there again.
About the reservation service:
Good service, but response is a little bit slow.
Good service, but response is a little bit slow.
[more]
Welcome to Sugar Palm Grand Hillside Phuket is located on Kata Beach one of beauty beaches in Phuket, just only 3 min walk from the beach, 15 min from Patong Beach, 30 min from Phuket downtown and 45 min from Phuket International Airport by car.
The minimalist elegance art and design is a fascinating combination concept between the innovation and luxury style. A very outstanding characteristic is the various sizes of the 11 swimming pools styled like a waterfall, rolling down from each step. Take time standing at the relaxing balcony providing the spacious of the Andaman ocean view. You will get the memorable feeling of natural involved.
Travel reviews for Sugar Palm Grand Hillside
Rates and reservation for Sugar Palm Grand Hillside
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rooms | category | season (rates per room, unless noted) |
High Season Mar 01, 2010 - Mar 31, 2010 |
Mid Season Apr 01, 2010 - Apr 30, 2010 |
Low Season May 01, 2010 - Oct 31, 2010 |
| Grand Garden View | 3600 THB  |
2400 THB |
1900 THB |
| Grand Pool View | 3600 THB |
2400 THB |
1900 THB |
| Grand Sea View | 4200 THB |
2400 THB |
2200 THB |
| Grand Jacuzzi Deluxe | 4800 THB |
2400 THB |
2500 THB |
| Grand Pool Access | 4800 THB |
2400 THB |
2500 THB |
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Rates are incl. 10% service charge, incl. 7% VAT, incl. breakfast (move the mouse over the prices to see details about taxes) Rates are subject to availability, terms and conditions. extra bed surcharge.
(see rate table) Child Policy: - child under 12 yrs.sharing same room with parents utilizing existing bed free of charge base on room only, max.2 children per room - child staying in Deluxe Pool Access and Grand Pool Access entirely resposible by parents/family |
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Hotel pictures and facilities
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The minimalist elegance art and design is a
glamorous blending concept between the innovation and luxury style.
A very outstanding feature is the various sizes of the 11 swimming
pools styled like a waterfall, rolling down from each step. Take time standing at the relaxing balcony featuring the width of the Andaman ocean view. You will get the memorable feeling of natural involved.
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| Restaurant and Bars | |
Restaurant
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Facilities and Services
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outdoor sport activities and any untamed pleasures, guests can
choose to pursue electrifying fun under the sun with a wide array of
thrilling recreational options. Windsurfing, island-hopping,
snorkeling, swimming, fishing, and many other water sports -- the
opportunities are endless and endlessly invigorating. At the end of the day's adventure, you'll be ready to kick back and refuel. Our attentive staff eagerly awaits the chance to welcome you. At Sugar Palm Grand Hillside you'll find a feast of seafood delicacies prepared with formidable skill each evening by our expert chefs. Recreation
- The Royal Spa Focusing in all natural goodness. the spa products are selected
from the organic plantation and safety transform to a soul of all
treatments. |
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| Location Map |
Location
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To make sure, that your email address is correct, we send an automatic email to you
after your enquiry arrive. If you don't get this auto-responder within a day, please contact us.
If you have problems in sending this form, PRINT & FAX this form to our
Reservation Fax:+66 2 6745544 or call: +66 2 6745555
Enjoy your holidays & welcome to Thailand
38.107.191.102 US USA USD
after your enquiry arrive. If you don't get this auto-responder within a day, please contact us.
If you have problems in sending this form, PRINT & FAX this form to our
Reservation Fax:+66 2 6745544 or call: +66 2 6745555
Enjoy your holidays & welcome to Thailand
38.107.191.102 US USA USD