Accommodation and facilities:
The second day we had to move to another room because our neighbour was very noisy. in the late afternoon drinking with friends an in the night he came back in the morning about 3 am and they were very noisy again, jumping into the pool, crying and shouting and very loud sex. My wife, my doughter and me could not sleep anymore. My doughter six years old was shocked and could not sleep in the extra bed anymore. I do not understand, that a hotel with this standard accommodates sex tourists. The bungalows, rooms are not sound proof. We also had problems in the other room. Loud music and so on.

Reservation service:
The booking service is very good. Thanks a lot.

Accommodation and facilities:
Good hotel location. Quiet yet with peppered with good restaurants and shops. Quality of beach is abit disappointing. But it s swimming pool and pool villa make up for the disappointment.

Reservation service:

Accommodation and facilities:
it s ok!

Reservation service:
better!

Accommodation and facilities:
the place to loose money for nothing. unprofessional staff, poolvilla should be renewed and sunchairs could stay in beachfront instead around pool just... over all, it was disappointing. workers started even to paint our terass (what stinks...) day before check-out. no-go for a 4 star resort!!

Reservation service:
good

Accommodation and facilities:
We were in Koh Samui for our Honeymoon, Pavillion Samui Boutique Resort made it the most memorable moment of our life. A special thank you to everyone at the resort. We were staying at the grand pool villa Room No. 401 which was the best villa in the resort. I have only compliments for this resort and no complaints at all, I would rate this place 5/5. I like to give a special thanks for also making special arrangement for my wife s birthday a really beautiful moment.

Reservation service:
Excellent service specially the flexibility of payment mode. Thank you for all your help and advice from time to time

Accommodation and facilities:
simply great!!!breakfast, room,location,people,...smiles...we have enjoyed 3 days really resting in a nice place

Reservation service:
ok

Accommodation and facilities:
We stayed for 2 weeks. Everything was superb and the staaf very kind. We had our best vacation ever and highly recomend this place

Reservation service:

Accommodation and facilities:
Absolutely amazing hotel! We booked a superior room but there was construction work next to the room which we noticed when we went in so they upgraded us to a Spa Junior room. The atmosphere around the hotel is so relaxing and the hotel backs straight onto Lamai beach. The breakfast was fantastic...especially liked the new indian roti pancake!! Staff were very polite and helpful! We would definitely stay there again.

Reservation service:
Great service!

Accommodation and facilities:
Awesome place, right on nice sandy beach. Quite spot. Buffet Breakfast each morning was fantastic. The rooms were new, but with Thai influences in the interior. We had Jacquzzi Sperior spa room on top level, great view and relaxing. Staff were freindly and helpful. Would defenetely return back to this resort. nz

Reservation service:
very easy and reliable

Accommodation and facilities:
A lovely hotel situated right on the beautiful Lamai Beach. Delicious food. Really delicious food so do yourself a favourt and eat at the hotel. Great service and facilities. Lovely rooms. Didn t love the town and surrounding areas but the resort made up for that.

Reservation service:
Great.

Accommodation and facilities:
This hotel is in a very good location on the beach in Lamai. The staff were very helpful and accommodating. The rooms are very nice and clean and the food in the restaurant is very good.

Reservation service:
Very efficient and the best way to book for Asia.

Accommodation and facilities:
First time we were at The Pavilion Samui Boutique Resort in April 2008, we chose the junior suite. Our stay there was ok, but we felt the hotel was showing age and could use some maintenance. We decided to return anyhow this fall, because we enjoyed the location of it. This time, we chose the Hydro Pool. Our stay was absolutely amazing and completely exceeded all of our expectations. The staff were generally friendly and accommodating, although some of them did not master English so well. The facilities, environment and ambience of the resort were all outstanding. It was quiet, low season. Everything functional, and most of the details which we felt previously needed maintenance seemed to have been ironed out. Generally very clean all around the resort and in the room. But at times we woke up with very small ants (those are innofensive, frequent in this climate, but still annoying). They mostly entered the room from around the windows. So the cleaning lady gave us some insect spray to vaporize around the windows. It got much better thereafter. On the resort, they seem to alternate the fountains - it would be spectacular if all the fountains worked simultaneously. The restaurant was more expensive than others also on the beach side, but still reasonable considering it is part of the resort with an impeccable view. Food is very good, we just noticed portions were reduced compare to the first time we went... In the morning, it may take some time for custom order of eggs; and their English is not always good to understand your order. Need to speak clearly and slowly. The morning buffet was ok. One downside of the hotel: they are very greedy when it comes to items in the room. Last time we were in the Junior suite, they provided already-worn slippers which we left outside the back door (did not want that anywhere in our room!) When we left, they verified the room in details and couldn t find the used slippers. They were ready to charge us for them!! Fortunately, we had not thrown them in the trash which would normally have been our first reaction... (We still had already worn slippers which we left in an obvious spot before the final room inspection; needless to say that for hygiene purposes, they should provide brand new, wrapped slippers or none at all.) This time, the issue was one of the bathrobes, which the clean lady took along with used towels two days before we left and never replaced it in the room. Once again, we were interrogated on it before leaving and had to justify and explain this. They didn t charge us, but definetely should take a note when removing items from the room themselves without replacing them. We travel a lot, both for vacation and business. Never came across such an attitude. Make sure you don t loose or break anything, they ll probably charge you disproportionally compared to its worth. Beach Towels: they should propose a way to conveniently exchange used beach towels if needed(outside the once-daily service). They are quite sensitive when it comes to changing towels or requesting additional ones. Clearly an attitude this hotel should change if they wish to be a boutique accomodation (where these petty annoyance leave a bad taste in customers mouth - make you feel like your out to get them). Overall, Hydro Pool Suite definitely worth the difference vs. the junior suite; best room we have ever experienced by way of hotel accommodation of this type. Pavilion is recognized by the locals as the best place to stay in Lamai and we thorougly enjoyed our stay and would have no hesitation in returning again to Lamai, at the Pavillion.

Reservation service:
Hotel did not show availabilities for 6 consecutive days, but we successfully booked two separate 1-day and 5-days stays consecutively. An additional step, but no consequence to us in the end.