Accommodation and facilities:
Large size room, bathroom and balcony -hot water OK. Hotel very clean and well run. Have stayed here before and will do so again. Staff friendly and helpful. Pool closed when I was there -hope they can improve the pool design one day.

Reservation service:
No problems

Accommodation and facilities:
the hotel is very good, good breakfast, good room, free internet and very nice people serving.

Reservation service:
I like to thank you for your cooperation with my booking. It was wonderfull becouse I could change my booking cousedI had un unexpected funeral.Next year I will contact you again. Wonderfull service and the best price!!!

Accommodation and facilities:
Very good location nice room average food no thai also no daily newpaper as advertised swimming pool small only good for klds

Reservation service:
same problem last year wii not except hotmail on final payment had to telephone.

Accommodation and facilities:
Good location,staff is very nice and helpful,stay was very good,room is large and clean,breakfast is average,my only problem was no ESPN

Reservation service:
Very good,extremely good service

Accommodation and facilities:
Very good hotel, clean, good staff, ideal location, worst breakfast we have experienced in Thailand s main resorts.

Reservation service:
Sawasdee agent always no problems .

Accommodation and facilities:
+ : The hotel is hotel located, 10 minutes walk from the beach, near the main street where the restaurants. -: Not much choice at breakfast, if you are not hard, that s enough. Small pool on the roof, it s impossible for an adult to swim in, only my two children aged 2 and 3 years were able to swim through against dirty water and stench. Service quality of the hotel is against bad. At check-out, they wanted to charge us a beer and a water mini-bar, water ok even if we re not sure but Beer probably not, neither my husband or I drink, and they are certainly not my two children aged 3 and 2 years who consumed ... They insisted that a beer from the mini bar is missing and I insisted that probably no. So after 15 minutes of waiting, they call manager etc., beer was not counted. Then ordered a taxi the day before departure, the host said ok, and the D-Day, no one ... So they asked one of their driver, who drives for transfer between town center and hotel, drop us off at the location requested (10 minutes drive from the hotel) and this one, has lost and WE helped him to find the place and he cheated on us for the price...0 for the service

Reservation service:
perfect !

Accommodation and facilities:
I booked upto 15th June, but actually checked out on 14th at 4pm because of my flight time being at midnight. Anyway, overall we like the hotel Citin Loft, but a couple of very important issues I like you to improve. 1. the breakfast, why it is same everyday? We stayed for 8days and got so bored with the same thing every morning.It is ok for those who stay for couple of days. 2. When I booked I was told you have a restaurant, so I presumed I would get lunch/dinner if I wanted as my husband has limited mobility it was not possible for us to go out in the evening even if we wanted to, but when we arrived at 7.45pm in the evening after a long flight and long journey and to our dismay told by the young lady at the reception that hotel only serves breakfast, I just did not know what to do!Wish I knew that before booking. Though it did not ruin our holiday, but definitely, with a disable husband, I had to go out and get food in the evening, which is the last thing one expect during holiday. Overall staff are good, room large and nice. Very much disappointed as all they want is grabbing the money,lack of lunch/dinner facilities should have been explained before booking.

Reservation service:

Accommodation and facilities:
the hotel very good.staff frindly.and will be very nice if the breakfast have more choice.

Reservation service:
great booking.we alway use sawdee.com when we go to thailand

Accommodation and facilities:
I ve stayed twice here and definitely will come again. Spacious nice room with view. Comfort bed. Very very friendly staff

Reservation service:
Excellent. Effective

Accommodation and facilities:
ไม่มีที่จอดรถของโรงแรมเลยและพนักงานต้อนรับก็ไม่แจ้งการบริการต่าง ๆ ของโรงแรมให้ด้วย เช่น การบริการ Wi-Fi ต้องสอบถามเองว่าจะต้องทำอย่างไร,ชา-กาแฟที่มีในห้องแต่ไม่ได้มีการแจ้งกับลูกค้าว่า ต้องชำระเพิ่มต่างหากเนื่องจากโดยส่วนใหญ่แล้วถ้าโรงแรมมีจัดไว้แสดงว่า เป็นบริการให้แก่ลูกค้าอยู่แล้ว รวมทั้งพนักงานต้อนรับก็ไม่ค่อยให้บริการลูกค้าและไม่ค่อยมีมารยาทด้วยเนื่องจากขณะที่ทำการcheck-inก็มีการทานขนมขบเคี้ยวไปด้วยเลยอาจจะทำให้ไม่ได้ตรวจสอบว่า จริง ๆ แล้วลูกค้าจองเข้าพักแค่ 1 คืนแต่ออกบัตรและคูปองอาหารให้2คืน

Reservation service:
โดยรวมแล้วก็โอเคค่ะ แต่ว่าเจอปัญหาเล็กน้อยที่ว่าที่จองไปรวมอาหารเช้า แต่พอไปถึงพนักงานต้อนรับแจ้งว่าในข้อมูลไม่รวมอาหารเช้าก็เลยให้ไปพักที่อีกตึก คนละฟากของถนน

Accommodation and facilities:
I would like to say that in general the hotel is really first class and the staff very helpful and friendly.. It is very well situated for shops,restaurants and beach..There is another beach within 15 mins taxi drive which i would recommend as it is nicer for walks and less populated,,and right beside a golf course.. My only complaints are firstly where the kingsized bed is excellent,,there are sharp edges on the corner ends which both my wife and myself had nasty cuts when we brushed into them..This can be easily fixed by putting rounded plastic covers around them.. The breakfast in the hotel where quite reasonable ,could be improved by an additional choice of serial,,boiled eggs could be added,as the fried eggs tend to be only luke warm..another toaster could be added to prevent waiting while others were doing their toasts..and another choice of pure juice beside orange juice would help.I believe this would encourage more people to have breakfast in the hotel instead of going outside to resturants who provide other options.. The question,yes i would definitely go back to this Hotel in the hope, these minor improvements were taken seriously..Many thanks to the hotel and all of the staff for making this,my first visit to Thailand a really memorable occasion.. Yours sincerely Patrick J Byrne..(Ireland)

Reservation service:
Excellent

Accommodation and facilities:
On arrival they seemed not to have our reservation. After letting us wait 15 minutes they found it but gave us a room wich was not in the main building but 100 metres further at the very very busy road. All rooms without a view, no internet and no swimming pool. We did not know they had this other building at this busy road (their website does not mention this) so we asked for a room in the main building and........they gave it to us at least. Room was very nice, big and cool. Staff was friendly.

Reservation service:
They seemed not to have received the reservation.